Altered bride
Anyone else keeping up with the Altered Bride soap opera on Boston.com. Oh my, what a drama. I think the owner is making herself look really bad, if she is the one who is posting. It looks like she is losing her store a lot of business. There are a lot of scams in the wedidng business, it's really scary. My friend, who is getting married in 3 weeks has to practically starve herself because the place she bought her dress accidently ordered it a size too small and it's too late to get a new one. Why don't many vedors feel acoountable in this business? That stuff really stresses me out.
posted by Sarah @ 9:43 AM
3 Comments:
Wow! I just read through that post. I completely agree that it's not right to treat anyone like the owner treated those two girls, and she should have given a better apology, but on the other hand, I'm a little scared of the pack mentality that no one could have had a good experience at the Altered Bride. If I had a good experience there, I wouldn't post for fear of getting trampled on.
I've met with a lot of vendors during this whole process, and so has my sister. Some are snobs. Some are nice people. But, you get that every where. I went for my hair trial last night and was treated like shit by the woman who did my hair. And this wasn't a Newbury Street salon. It's in North Falmouth! We had the whole salon booked for hair, make-up, manis and pedis. We're going elsewhere now.
Good for you, Kelli! Make sure to tell her manager too.
The whole Altered Bride thing is sad, but completely expected. Those places are all like that, and what's really sad is some customers completely get turned on by the feeling of snobbery (as long as they're not the ones being looked down upon, of course). The owner is just making it worse, unfortunately. Customer service and word of mouth are king! There are no excuses or free passes. Altered Bride just lost a lot of potential business, and no one feels bad for them.
The worse part is that my mother's been going to that salon every week to get her nails done, every 6 weeks for hair for the past 5 years. Needless to say she'll be getting a new hairdresser.
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